Well, friends and readers, perhaps this should be Lack of Technology!!
Yesterday, I went online to get an item for our daughter and her family (kids).
I went to a popular online store and found the perfect item! The store's computer system asked me to make a choice between having Free Delivery to my home or Pick Up at the Store.
I opted for the TWO DAY FREE DELIVERY!
It asked for the required information, Name, Address, City, State, Zip Code, How many I wanted and my credit card number, expiration and security code, etc.
I provided the necessary information and pressed SUBMIT.
It "thought" for a few moments then in large font indicated, "Sorry but that item is not available for delivery! Perhaps you'd like to Pick it up in our local store!"
I thought well hell...just a picnic here today isn't it?!
OK...Fine...I'm only a 40 mile round trip so it's a nice day and I've got time. Besides, I can get it today and not wait for the post/UPS to deliver.
So I change my selection to PICK UP in STORE!
Their computer decides that since I changed my initial selection that I must be a new customer and it presented me with another blank form to be filled in with Name, address, card #, blah...blah...all over again!
After finishing I checked everything over and pressed the SUBMIT button once more.
Again, it processed for a few moments and flashed on the screen, " Sorry, but that item is not available for In-Store Pick Up! Perhaps you can find another item in our store!"
Perhaps I could own a TANK and make a drive-through lane into your worthless store!!! Grrrrrhh!!!
I finally called the store and spoke to a poor representative who really shouldn't have been on the receiving end but she seemed like a nice young gal so I let her off the hook, but when she put her manager on the phone, I explained to him in no uncertain terms that I was Frustrated to a the least!
Of course, he apologized saying that their computer system had been experiencing a glitch now and then. I replied more to the point and said, NO, Your Computer System SUCKS!! I want ALL of my previously entered information, Name, address, email, credit card, etc., etc. completely removed from your SYSTEM!! I do NOT wish to be getting emails of any kind as a result of this System Glitch!
I ended up driving there to meet with the manager in person. He had already found me a comparable item and let me have it for the same cost along with a profuse apology and assured me that the information had been deleted as soon as I found the very tiny print to 'remove' item from shopping cart.
Proud of not giving in to a stupid system program and being able to reason things out with a real human was kind of refreshing. I don't even think he saw me smiling with victory as I left the store! Yeah...we still have to wear those masks...so...
Our daughter's birthday will be fine...now... :thumbsup:
QuotePerhaps I could own a TANK and make a drive-through lane into your worthless store!!! Grrrrrhh!!!
That make me laugh :LOL:
Yes it can be frustrating sometimes, but I don't think I've personally had it that bad. Well done on your victory, glad it didn't spoil the birthday surprise :)
They like to give you the run-around and keep you on your toes at the same time :-\
I just ordered a Philips plant grow light from Amazon and received an email saying it was delivered along with a picture of the package near my mail box. I went out and the package was not there so I called Amazon and said I did not receive the package and was told another would be delivered. A neighbor then brought the package to me and said she had expected a delivery and thought the package was for her then realize her mistake. I called amazon again and explained what happened so he stopped the re delivery. A bit of a pain but nice to know there is not someone stealing packages,
I think because of the virus stores and online sites are having problems, I couldn't even get my dish washing liquid at the grocery store, a dogfood my dog likes is no longer sold there. The Best Buy store had a policy where you could order an item and pick it up on the sidewalk but couldn't enter the door but I refuse to buy this way. Well that's life I'll get off the subject since it only upsets me.
Carl2